Quality Assurance
Quality Assurance
AI-Powered Quality Monitoring
Transform your quality assurance process with intelligent scoring, real-time insights, and automated feedback.
AI-Powered Quality Monitoring
Transform your quality assurance process with intelligent scoring, real-time insights, and automated feedback.
Let AI analyze interactions and suggest scores based on your criteria
AI generates personalized feedback based on evaluation results
Live metrics on quality scores, trends, and team performance
Build flexible evaluation forms with weighted sections and auto-scoring
Structured workflow for agents to dispute and resolve audit concerns
Ensure evaluator consistency with side-by-side calibration audits
Our quality assurance engine doesn't just record data—it learns from it. Automate the heavy lifting with models trained on millions of interactions.